According to global statistics, companies can lose from 30% to 45% of customer requests. It seems that the indicators are too large and this cannot be the case? But this is a reality that many factors have led to. The lack of IP telephony, which makes it possible to track each call, inattention, overloaded or insufficient staff, weekends and lunch breaks - these are all reasons for lost and lost in the flow of customer calls. And, accordingly, lost profits for companies.
Cartli's contact center can comprehensively handle all your customer inquiries and protect your company from loss of revenue and negative customer experience.