Since 2019, the trend of written communication between customers and businesses is constantly growing in the world and in Ukraine. Social networks, a large number of messengers accustom consumers to communication in the format of messages. But maintaining this communication channel can take up the lion's share of your business's service time and requires round-the-clock work by a team. After all, a client who did not receive an answer in the chat or messenger within 5-7 minutes is a potentially lost client.
The Cartli contact center can process written requests from your customers, advise on goods and services more efficiently and quickly than the internal team of managers. Many years of work experience of Cartli specialists and effective correspondence scripts will help you increase the conversion of customer inquiries and, accordingly, profits.