Text processing of appeals

i-pc
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The Cartli contact center handles not only calls, but also messages

25%+ of customers write, not call

Since 2019, the trend of written communication between customers and businesses is constantly growing in the world and in Ukraine. Social networks, a large number of messengers accustom consumers to communication in the format of messages. But maintaining this communication channel can take up the lion's share of your business's service time and requires round-the-clock work by a team. After all, a client who did not receive an answer in the chat or messenger within 5-7 minutes is a potentially lost client.

The Cartli contact center can process written requests from your customers, advise on goods and services more efficiently and quickly than the internal team of managers. Many years of work experience of Cartli specialists and effective correspondence scripts will help you increase the conversion of customer inquiries and, accordingly, profits.

  • i-mess

    Processing of online chats

    Online chat is a convenient channel of communication with business, because it does not require full concentration on communication and allows the client to do several things at the same time. Do you want to increase the number of sales on your website? Then the online chat message processing service is just what you need. Cartli's contact center can take over customer support, advice on goods and services in your customer chats.

  • i-tel

    Processing of appeals in
    social networks

    Have you heard of the term "Instagramites"? Quite a large number of people are now looking for goods and services on social networks, rather than using Google. So if you want to increase the number of successful sales of your products or services on social networks, this communication channel should be as fast and effective as any other. Cartli specialists can not only effectively advise on social networks, but also increase the percentage of successful deals, thanks to high-quality correspondence scripts and many years of experience.

  • i-messeges

    Processing of requests in messengers

    Messengers have become an integral part of any consumer's life. Therefore, it is clear that clients want to receive consultations in communication channels that are convenient for them. Thanks to technology, coordinated internal processes and a large team of professionals, the Cartli contact center can quickly and efficiently process your customers' appeals in Viber, Telegram, Whatsapp.

Project “AntFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “RepFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “NumFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “PinFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “RunFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “LanFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “TabFin – service for keeping electronic accounting reports, obtaining and renewing EDS keys online”

About case

Project “CarFin – service for electronic accounting reporting, obtaining and renewing Car keys online”

About case

Project “IntFin – service for electronic accounting reporting, obtaining and renewing EDS keys online”

About case

Project “IFin – service for electronic accounting reporting, obtaining and renewing EDS keys online”

About case
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Delight

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Burly Brand

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Deep Fashion

Manufacturer of seafood and fish products. Services provided: round-the-clock support for product buyers, reception of incoming calls, processing of customer comments and wishes.

Beauty

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Puma

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Adidas

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client7

LifeWines

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client5

IceB

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client15

Nike

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client4

SushiClub

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client3

Bomond

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client10

ForSale

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client8

Success Brends

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client9

Toloka

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client6

TPS

Online store of branded shoes. Services provided: inbound line for an online sports shoe store.

client2

Solid Gold

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client1

Diadema

This is the center of the jewelry industry in Ukraine. Services provided: online store service line.

Want to discuss the project? Leave an application, we will call you!

    Доведіть, що ви людина, вибравши ключ.